Frequently Asked Questions (FAQ)
Where are Yurt products made?
Yurta products are made in Kazakhstan by local artisans and workshops, using techniques rooted in Kazakh textile and decorative traditions. We select each item with the aim of bringing objects into contemporary homes that maintain an authentic connection to the place and culture from which they originate.
Are Yurta products handmade?
Yes. Much of the work is done by hand. Stitching, appliqués, embroidery, and assembly may therefore show slight variations from one piece to another. These are not defects, but natural characteristics of handcrafted work that make every product unique.
What materials do you use?
We prioritize natural materials and textiles traditionally used in Central Asian craftsmanship, including wool, felt, and various types of fabric. Materials and composition may vary depending on the product: you can always find specific information on the relevant product page.
Why might my product be slightly different from the photographs?
Each product is handcrafted and may show slight differences in shape, stitching, pattern placement, or material shade. These variations are part of the uniqueness of a handmade product and do not compromise its quality or functionality.
What is the meaning behind the decorative motifs of Yurta products?
In Kazakh nomadic culture, ornamentation did not have a merely decorative function. Many motifs were associated with concepts such as protection, prosperity, harmony, family, and continuity. In Yurta products, these traditional elements are preserved or reinterpreted to engage in a dialogue with contemporary interiors as well.
What is a korpe and how is it used?
The korpe is a traditional padded mattress from Central Asia, used for sitting, relaxing, or hosting guests on the floor. In contemporary homes, it can become a lounge element, a reading mattress, an informal seat, or a decorative accessory, optionally combined with cushions from the same collection.
How do I choose the right product for my home?
In the product pages, you will find dimensions, detailed photographs, and lifestyle images that help you understand proportions, colors, and possible uses. Our products are designed to fit into traditional settings as well as modern, minimalist, or eclectic homes.
Do the lifestyle images accurately represent the product?
The product page photographs show the actual items. Some lifestyle images may be created or edited with the aid of artificial intelligence to suggest possible uses and combinations in interior settings. For colors, materials, dimensions, and details, always refer to the product photographs and the information provided in the corresponding product sheet.
How can I clean and maintain Yurta products?
Care depends on the material and craftsmanship of the individual item. We recommend that you always follow the instructions provided on the product page. In general, for felt, wool, and artisanal textiles, dry cleaning is preferable, avoiding aggressive treatments and high temperatures.
Can I use Yurta products every day?
Yes. Many of our products are created specifically as items for everyday use. Baskets, cushions, rugs, chair covers, organizers, and blankets combine function and decoration. To preserve their materials and craftsmanship over time, we nevertheless recommend following the specific care instructions.
How can I contact customer service?
You can write to us using the form in the Contact section or via email at info@yurta.it. We will reply within 24–48 business hours.
Can I return a product?
Yes. You may return non-personalized products within 14 days of receipt, provided they are intact and unused. Please consult our Return Policy for full details.
What should I do if the product arrives damaged?
Contact us as soon as possible by sending us your order number and some photographs of the product and packaging. We will verify the issue and help you find the most suitable solution.
Is shipping to Italy free?
Yes, standard shipping within Italy is free. Any different terms for international shipments or specific destinations are indicated during checkout.
What are the delivery times?
Delivery times vary depending on the product. In-stock items typically ship within 3–5 business days.
Do you also ship outside of Italy?
Yes, Yurta also offers international shipping. Costs and delivery times may vary depending on the destination and are indicated at the time of purchase.